IT services specialist
The IT Services Specialist serves as the first point of contact for customers seeking technical assistance over the phone or email and performs remote troubleshooting through diagnostic techniques and relevant questions. The role entails providing technical assistance to clients by installing, configuring, testing, and upgrading computer software and hardware. She/he must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the likely cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Services Specialist must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution.
The Systems Engineer is responsible for the systems engineering activities on Challenge Group aircraft. She/he focuses on providing Engineering support and expertise to the Group’s Technical Operations organization. The Systems Engineer oversees specialized aircraft, and component repairs, modifications, and troubleshooting accomplished on the fleet related to her/his assigned domain of expertise.
The Maintenance Controller, sits in the Maintenance Control Centre (MCC) and is part of a team of specialists, who oversees the daily technical operations the Group’s aircraft fleet. The MCC’s responsibility is to operate as the central hub of maintenance operations and the primary task of the MCC is to ensure maximum fleet availability, by effectively and efficiently managing all planned and unplanned maintenance. The Maintenance Control Centre is operational 24 x 7.